At KF Strategic Group Sdn. Bhd., we are committed to providing quality products, training programmes, and professional services. This Cancellation & Return Policy explains the terms governing cancellations, returns, refunds, and programme changes.
Physical Products
- Orders may be cancelled before they have been processed or shipped.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact our customer support team as soon as possible with your order number.
Training Programmes & Consultation Services
- Requests to reschedule or cancel a training session, consultation, coaching session, or programme booking must be submitted in advance.
- Approval is subject to programme availability and the discretion of KF Strategic Group Sdn. Bhd.
Returns & Exchanges
Returns are accepted only under the following circumstances:
- The item received is incorrect.
- The item is defective or damaged upon delivery.
- The return request is submitted within 7 days of receiving the product.
- The item remains unused and in its original packaging.
The original proof of purchase must be provided.
Exchanges apply only to products purchased directly through the Kaftrades website or authorised sales channels.
Refund Policy
Physical Products
Approved refunds or exchanges are applicable only for eligible returned products that meet our return requirements.
Shipping charges are non-refundable unless the return is due to our error.
Training Programmes, Consultation Services & Digital Products
Payments made for:
- Consultation sessions
- Coaching services
- Online programmes
- Digital resources
- Downloadable materials
- Membership subscriptions
are generally non-refundable once access has been provided or the service has commenced.
If a programme is cancelled by KF Strategic Group Sdn. Bhd., participants may be offered one of the following:
- A replacement session
- Programme credit
- A full or partial refund, at the company’s discretion
Return Process
To request a return:
- Contact us at info@kaftrades.com with your order number and reason for the return.
- Include photographs if the product is damaged, defective, or incorrect.
- Wait for confirmation and return instructions from our customer support team.
- Return the item as instructed.
Unless the return is due to our error, customers are responsible for return shipping costs.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Digital products and downloadable resources.
- Completed consultation or coaching sessions.
- Online or physical training programmes that have already commenced.
- Membership subscriptions that have already been activated.
- Gift cards, vouchers, promotional credits, or complimentary items.
- Products damaged due to misuse or improper handling.
- Items marked as non-returnable or final sale.
Changes to This Policy
KF Strategic Group Sdn. Bhd. reserves the right to revise or update this Cancellation & Return Policy at any time.
Any changes will be published on this page together with the updated effective date.
Continued use of our website and services constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Cancellation & Return Policy, please contact us:
KF Strategic Group Sdn. Bhd.
Phone: +603-8800 0810
Email: info@kaftrades.com
Thank you for choosing Kaftrades. We appreciate the opportunity to support your personal growth, business development, and trading journey.